US 242829 MONITOR THE LEVEL OF SERVICE TO A RANGE OF CUSTOMERS  

NQF Level 4 

redits 5

Duration 2 days

The purpose of this unit standard is to encompass the skills needed to monitor the level of service between an organisation and its customers, both internal and external. This Unit Standard is intended for junior managers of organisations.

  • The qualifying learner is capable of:
  •  Identifying internal and external customers, where applicable.
  • Explaining standards of customer service expected by the organisation.
  • Measuring customer satisfaction on an ongoing basis.
  • Recommending corrective action.    

  

Learning   Unit

  


  

Hours

  


  

Learning   Activity

  


  

Resources   

  


Monitor   the level of service to a range of customers

7.5


Practical


Learner Guide Portfolio of Evidence Workplace   Evidence


 


  7.5


Theory

Learner Guide Portfolio of Evidence


 


  30

 


Workplace   Experience

Portfolio of Evidence

 


  5

Assessment Preparation 

Learner Guide Workplace Documents


Total   


50


 



  

Cost 

R2400 Early Bird Discount Cost R1936.00

This includes full course notes, tea/coffee and lunches on day one and two.To benefit from early bird discount of 20% you need to book and pay at least 7 days prior to the course.Also includes a FREE 30 Minute NLP Coaching Session to start you on the road to creating the life you want.